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At AIG MEA Ltd – Oman Branch, we believe that you deserve to be treated in a courteous, fair and prompt manner. Our goal is to provide an excellent service to all of our customers.

If there is ever an occasion when you feel let down then please let us know immediately as we really value your feedback. AIG takes all customer complaints seriously. You may call us on our toll free number 800 78707 or write to us at

To support us to fully investigate your concerns we will require the following information:

1. Your name and address
2. A daytime contact number and a preferred time you wish to be contacted
3. Details of your concerns, including the type of insurance policy you have, a policy number or any other reference we have provided
4. Copies of correspondence you have received in relation to your concerns.

We will respond to your complaint within 5 working days.