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What should be expected from an insurer when a claim occurs? Prompt, skilful, knowledgeable claims service that meets your unique needs, whenever and wherever a loss occurs. This is precisely what you will receive being a customer of AIG Oman.

No one can be sure when or where a loss will occur. But with the AIG Companies,  no matter if you’re a multinational company or a sole trader you can be confidant that you’ll receive high-quality claims service, anytime, anywhere. Internationally, the AIG Companies have a vast network with representation in approximately 160 countries and jurisdictions.

In case of a loss, the AIG Oman Policyholder, Insured or Beneficiary, where appropriate, should notify immediately our claims department using either one of the following contact details:

Tel:    - 800 12441
Email: - customercare.oman@aig.com

The loss notification should mention the following basic information:

  • AIG Oman policy number

  • Date of incident / loss

  • Brief circumstances / details of loss

  • Estimate of loss amount

We will acknowledge receipt of notification showing the allocated claim number and requesting relevant documentation according to each line of business and depending on each case merits.

Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.

Once the file is complete (with full documents and reports) and if the claim is payable:

  • We will prepare a discharge or a form of acceptance to be signed by the Policy Holder, Insured or Beneficiary.

  • Upon signature of the discharge or a form of acceptance by the concerned person, the settlement will be made either by cheque or bank transfer.